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Unanswered question to knowledge gaps
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81%
Trigger
The agent could not answer from the knowledge base
Agents · Knowledge
Condition · Ran
Worth following
The question is not already in Knowledge gaps
Yes
Action · Ran
Add it to Knowledge gaps
With the page it was asked on
Agents · Knowledge gaps
Action · Ran
Task the content owner
Create a task
CRM · Tasks
No
Done
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